Privacy Policy

At A1 Education & Training Ltd, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website or services.

1. Information We Collect

• Personal Data: Name, email address, phone number, address, and other contact details you provide when booking a course or contacting us.
• Training Data: Records of courses, qualifications, and assessments completed with us.
• Technical Data: IP address, browser type, device information, and usage data collected via cookies and similar technologies.

2. How We Use Your Information

• To register you for courses and manage your training records.
• To process payments and send invoices.
• To communicate with you about your bookings, updates, and customer support.
• To comply with regulatory or awarding body requirements (e.g. Skills for Care, CQC).
• To improve our services and website experience.

3. Sharing Your Data

We do not sell your data. We may share your information with:

• Accrediting bodies and regulators for certification or compliance purposes.
• Service providers who support our operations (e.g. IT support, payment processors) under confidentiality agreements.
• Legal authorities if required to comply with laws or protect our rights.

4. Data Security

We take reasonable steps to secure your personal data against unauthorised access, loss, or misuse. This includes secure systems, staff training, and limiting access to only those who need it.

5. Data Retention

We retain personal data only as long as necessary for training records, compliance, or legal obligations. This may vary depending on regulatory requirements.

6. Your Rights

You have rights to:

• Request access to your personal data.
• Ask us to correct or update your data.
• Request deletion of data we no longer need (where legally permissible).
• Withdraw consent for marketing communications at any time.

7. Cookies & Website Usage

Our website uses cookies to analyse traffic and improve your experience. You can control cookie settings in your browser.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised update date.

9. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

📧 info@a1-training.co.uk
📞 01743 623350